Refund policy

Refund Policy

Last Updated: June 21, 2026

1. Nature of the Products Sold

Our store exclusively sells digital products, including downloadable files, eBooks, online courses, software, templates, digital resources, and similar digital content. These products are delivered electronically after payment has been successfully confirmed.

2. No Right of Return

Due to the digital nature of our products, returns, exchanges, or cancellations are not accepted once the product has been delivered or downloaded.

Once a digital product has been made available to the customer, it is considered used and cannot be returned.

3. Refund Policy

Unless otherwise required by applicable law, all purchases of digital products are final and non-refundable.

However, a refund may be considered under the following circumstances:

The product was never delivered due to a technical issue on our side.
The file is corrupted or inaccessible, and we are unable to provide a functional replacement.
The customer was charged multiple times for the same order.

4. Technical Support

If you experience any issues downloading or using a digital product, please contact us so that we can provide assistance as quickly as possible.

5. Refund Requests

Any eligible refund request must be submitted to:

Email: contact@carry-it.shop

Your request must include:

Your order number.
The name of the product concerned.
A detailed description of the issue encountered.

We will review all refund requests within 7 business days.

6. Fraud Prevention

We reserve the right to refuse any refund request in cases of abuse, fraudulent activity, or when the digital product has already been downloaded, accessed, or used.